ORDER CONFIRMATION, CANCELLATIONS & REFUNDS
After you place an order, you will receive an email for order confirmation. It means that we have received your order in our system and pre-authorized your credit card for the purchase.
Once we receive your order, the manufacturing process will be started. All Sexy Love Doll (SLD) dolls are custom-made, usually taking 3 to 7 days to produce and 2 weeks to deliver. The total time to get your dream doll will be approximately 3 weeks (the actual time might vary with your delivery location). Delays may occur during the manufacturing or shipping process due to holidays, festivities, and some unavoidable circumstances.
Since this is a custom product just for you, your order may not be canceled for any reason, SALE IS FINAL. If you need to modify, edit, or upgrade your order, please contact us within 24 hours after you place your order to request changes and see if they are possible. Additional costs may be charged for your changes.
WARRANTY & DAMAGES
Considering the nature of this product and multiple concerns such as hygiene, it is a pity that we cannot provide the exchange or refund service. Please understand that this is the normal practice within the sex dolls industry.
If the packing box has visible damage and the doll or any part is damaged, PLEASE DO NOT SIGN FOR THE PACKAGE. You should immediately make a complaint to the shipping carrier as the damage might produce in shipment. After that, please inform us so that we can follow up on the case. As most products are heavy, cardboard and flight cases might get scratches or get broken in shipment. If you find any noticeable damage to the box, please report to the shipping company.
If there is anything wrong with the doll, please send photos to us. We will assess the problem and seek a solution.
If the problem is caused by us or our manufacturers, we will take responsibility for it.
To ensure the products’ high quality, our manufacturers have been carefully selected to meet our high standards. If you have any complaints, please don’t hesitate to contact us, and we will spare no efforts to offer feasible solutions. Also, we cordially appreciate any feedback since it can help us better work with our manufacturers and improve our service.
We promise to provide the best customer service and live, quick support through our website. Our goal is to help our clients to realize their dreams. Therefore, please feel free to contact us when shopping or waiting for your dream doll.